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Let’s be honest - things come up.

You’ve got a last-minute board meeting in the office.
You’re closing early for a tenant upgrade.
Or there’s a building issue and access is restricted.

Whatever the reason, the cleaning schedule you booked now needs to change. And if you’ve worked with enough service providers, you might be bracing for a headache: cancellation fees, long phone queues, or vague “terms and conditions” that make you feel like you’re at fault.

So, what does happen if you need to cancel or reschedule your cleaning appointment with Cleancorp?

The good news? We make it simple, transparent, and human.

First, You’re Not Alone

Businesses don’t run on perfect schedules. Anyone who’s managed an office, medical centre, retail space, or multi-tenant building knows that plans can change quickly.

At Cleancorp, we service hundreds of sites across Australia and New Zealand; offices, schools, medical centres, retail environments, and more. Last-minute changes aren’t the exception; they’re part of real-world operations.

That’s why our systems (and our people) are designed to adapt. We expect change, and we plan for it.

What Happens If You Need to Cancel an Ongoing Service?

Here’s what to expect if you need to cancel your scheduled clean:

If You Cancel With 24+ Hours’ Notice for Ongoing Services:

No stress, no fees. We’ll simply remove the visit from our schedule and adjust future bookings if needed.

If You Cancel With Less Than 24 Hours’ Notice for Ongoing Services:

We’ll always do our best to avoid charging, but here’s what’s fair:

  • If our team hasn’t yet mobilised to your site, we’ll absorb the cancellation.

  • If our cleaners are en route or already onsite, a nominal cancellation fee may apply to cover lost time and transport costs.

We’re not here to trap you in fine print, we’re here to be fair and flexible.

And What If You Just Need to Reschedule?

Easy. Just let us know your new preferred time (same day, later in the week, or next month) and we’ll make it happen.

Our scheduling team is responsive, and we prioritise existing clients who need to move bookings. In most cases, we can:

  • Rebook your clean for a better time slot

  • Adjust frequency (e.g., from daily to weekly, or vice versa)

  • Pause services temporarily (great for office shutdowns or renovations)

If your building is going through changes, just loop us in - we’re here to work with you.

What About for One-Off Cleaning Services?

Last Minute Cancellations

If you need to cancel a booked job within 48 hours of the scheduled service, a 25% cancellation fee will apply. This fee covers the costs incurred due to the short notice.

Why this is important: Last-minute cancellations can disrupt our scheduling and resource allocation. The cancellation fee helps us manage these disruptions and snsure fairness to our team. 

Rescheduling Fees

If you need to reschedule a confirmed job, a 10% rescheduling fee will be charged. This fee is to cover the additional administrative work required to accommodate the change. 

Why this is is important: Rescheduling a job involves extra administrative effort to adjust our plans and ensure we meet your new requirements. The rescheduling fee covers this extra work. 

how to reschedule or cancel cleaning

How to Cancel or Reschedule with Cleancorp

We keep it super simple. No clunky apps. No 40-minute wait times. No bouncing between departments.

You can:

Most changes can be made in under 5 minutes, and we always confirm them in writing, so you’re never left guessing.

Our Approach: Transparent, Flexible, Human

No one wants to be “that client” asking to cancel. But with Cleancorp, you’ll never be made to feel like a problem.

We’ve designed our services to:

  • Fit your business, not the other way around

  • Be clear on policies up front... no fine-print traps

  • Offer fair cancellation windows and flexible booking terms

And because we’ve been doing this for 30+ years, we’ve seen just about every scenario. We’ll always find a solution.

When Cancellation or Rescheduling Becomes a Pattern

If you find yourself needing to cancel or move cleans regularly, that’s not a problem, it’s a signal.

And it usually means your current cleaning schedule doesn’t quite match how your business actually operates.

Rather than charging fees or pushing back, we’ll usually suggest a conversation about adjusting the service.

That might look like:

  • Moving from daily to three times per week

  • Shifting to after-hours cleaning

  • Seasonal adjustments based on foot traffic

  • Temporary changes during busy or quiet periods

We’d much rather build the right plan than keep chasing the wrong one.

 

Final Word: Life Happens. We’re Ready for It.

The bottom line? When you need to cancel or reschedule your cleaning with Cleancorp, we make it easy.

No drama. No dodgy clauses. Just a human response and a quick solution.

Quick Summary:

  • Cancel with 24+ hours’ notice = no fee, no hassle

  • Need to reschedule? We’re flexible and fast to adjust

  • Last-minute cancellation? We’ll be fair about it

  • Need a new cleaning plan entirely? Let’s build one that works for you

 

FAQs on Cancelling or Rescheduling Cleaning

Will I be penalised for cancelling my cleaning?

Not if you give reasonable notice. For ongoing services, cancellations with 24+ hours’ notice don’t incur fees. For shorter notice or one-off services, fees may apply, but we always assess situations fairly.

Can I pause my cleaning service temporarily?

Yes. Many clients pause services during office shutdowns, renovations, or seasonal slow periods. Just let us know in advance and we’ll schedule the pause and restart dates.

What if my building suddenly restricts access?

We deal with this often. If access is unexpectedly restricted, contact us as soon as possible. Depending on timing, we’ll either reschedule or adjust the service to avoid unnecessary charges.

Is it easy to change my cleaning schedule long-term?

Super duper easy. If your business hours, staffing levels, or site usage change, we can revise your cleaning frequency or timing so it better fits how you operate.

Do cancellation fees apply to all services?

Cancellation and rescheduling fees mainly apply to short-notice changes on one-off services. Ongoing cleaning is far more flexible, especially when communication is clear.

Ready to Work With a Cleaning Company That Actually Works With You?

If flexibility, responsiveness, and zero-stress service sound like what your business needs, you’re in the right place.

Get in touch to learn more about our flexible commercial cleaning options, or to reschedule your next clean today.