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You’ve finally outsourced your office cleaning to a professional company. Relief. You assume they’ll handle everything, right down to the toilet paper.... but a week in, your team’s out of paper towels, the soap dispensers are empty, and no one seems to know who’s responsible.

Sound familiar?

If you’re a facilities manager, office administrator, or business owner trying to streamline cleaning and maintenance, this question has likely come up: Do commercial cleaners provide the supplies, or is that on us? Let’s break it down clearly, so you can avoid confusion, keep your workplace running smoothly, and make the right choice for your business.

The Short Answer: It Depends on the Contract

Some commercial cleaning companies do supply consumables and cleaning products, others don't. And some offer it as an optional add-on to their core services.

That’s why this isn’t just a “yes” or “no” question, it’s one you need to ask upfront when hiring a cleaning partner. Because when expectations aren't clear, things fall through the cracks.

So, What Can Be Supplied by a Commercial Cleaning Company?

Here’s a breakdown of what a quality commercial cleaning provider, like Cleancorp, can typically supply:

Cleaning Products

  • Multi-surface disinfectants

  • Glass cleaner

  • Floor care solutions

  • Eco-friendly or chemical-free options (e.g. Tersano’s Stabilised Aqueous Ozone)

Consumables (a.k.a. Replenishables)

  • Toilet paper

  • Paper towels

  • Sanitary products

  • Hand soap and sanitiser

  • Bin liners

  • Air fresheners

Equipment

  • Vacuums, mops, polishers (used on-site by the cleaning team)

  • Specialised tools for deep cleans or high-touch-point disinfection

These items are usually provided as part of a managed service, where the cleaning provider takes full responsibility for stocking, refilling, and tracking usage. That means no last-minute office supply runs when things run out.

do cleaning companies supply cleaning supplies

Why It Matters to Your Business

Here’s the big picture: You didn’t hire a cleaning company to create more admin. If you're constantly fielding complaints about empty soap dispensers or wondering whether someone ordered paper towels, you're still in the weeds.

When a commercial cleaning service provides and manages supplies, you get:

Less Hassle

No more tracking stock levels, reordering, or emergency dashes to the shops.

Cost Control

Professional cleaners often have bulk-buying power, which can save you money compared to ordering consumables in-house.

Consistency

Same brands, same quality, every time. No switching between incompatible dispensers or products that leave residue behind.

Accountability

With one point of contact, there’s no finger-pointing. If something’s missing or not working, your provider fixes it.

Cleancorp’s Supply & Restock Service

At Cleancorp, we believe your cleaning partner should handle more than just mopping floors. That’s why we offer fully managed consumable supply services as part of our commercial cleaning packages.

Here’s how it works:

  • We assess your site to understand your supply needs.

  • You choose from a range of sustainable, high-quality products.

  • We monitor usage and automatically restock, before you run out.

  • You receive transparent monthly reporting so you know exactly what’s being used and when.

Whether you need B Corp-aligned toilet paper like Who Gives A Crap, Tersano chemical-free systems, or simply want someone else to remember to refill the hand soap, we’ve got you covered.

Common Questions We Hear (And Straight Answers)

“Can we use our own products?”

Yes. If you have preferred brands or stock on hand, Cleancorp’s team is happy to use them. We’ll never push products you don’t want.

“Do supplies cost extra?”

They can, depending on what you choose. But we always quote clearly upfront, with no hidden fees or surprise invoices.

“Do you maintain dispensers and refill stations?”

Absolutely. We can supply and maintain dispensers for paper towels, soap, sanitiser, and more. It’s part of making your space clean and functional, without extra effort from your team.

What Should You Look for in a Cleaning Provider Who Supplies Products?

When comparing commercial cleaners, ask:

  • Do they offer to manage and restock consumables?

  • Do they provide sustainable or eco-certified products?

  • Is pricing clear and itemised?

  • Will they track usage and report back to you?

If a provider hesitates or gives vague answers, that’s a red flag.

Success Story: A Busy Co-Working Space That Stopped Running Out of Soap

One of Cleancorp’s clients, a large co-working space in Melbourne, used to field multiple complaints a week about empty soap dispensers and overflowing bins.

After switching to Cleancorp with full consumable management:

  • Complaints dropped by over 90%

  • Supplies were restocked before anyone noticed they were low

  • Monthly reporting allowed them to forecast usage

  • They reduced waste and cost by switching to bulk-fill systems

The team finally got back to what they were there to do: run a thriving shared workspace... not chase paper towel deliveries.

Final Checklist: Do You Need a Cleaning Provider That Supplies Products?

Ask yourself:

  • Are you or your team spending time managing soap, bins, or toilet paper?

  • Have you had complaints about hygiene, restocking, or running out of basics?

  • Would a fully managed service help free up your time and avoid issues?

If you answered yes to any of the above, it’s time to stop managing this yourself, and start working with a commercial cleaner that handles it for you.

Ready for Zero Supply Hassles?

Cleancorp has over 30 years of experience helping Australian and New Zealand businesses stay spotless and stocked. From green-certified products to smart, automated restocking systems, we make cleaning one less thing to worry about. Get a customised quote or book a free site assessment today.