No, of course not! But we couldn’t help chuckling when we stumbled across a “How to Choose a Cleaner” guide online. It listed some “must-ask” questions that sound great in theory but make you wonder... what are the odds of getting completely honest answers from every cleaning company out there?
Let’s break it down.
Here are the seven key questions this guide suggests you ask your cleaning service:
How thorough are they in performing their tasks?
Chances are, they’ll say “very!” But without seeing their work in action, how can you really know?
Are they inspected regularly by a quality assurance supervisor?
Most will claim they are, but what does that really mean? Once a week? Once a year? Never?
How quickly do they respond to problems?
“Oh, we respond immediately!” Sure, that’s what they’ll say. But what happens when there’s a spill in the lobby and you can’t reach them?
Do they like feedback?
Every cleaning company says they welcome feedback—but do they actually listen, or does it go in one ear and out the other?
Are other clients happy with their services?
"Our clients love us!" they’ll insist. But if you can’t see reviews, testimonials, or references, it’s just words.
Do they have emergency action plans?
Most cleaning companies will say they do, but when an emergency strikes, are they ready to handle it?
Are they using safe and green products?
It’s easy to say “yes,” but some companies cut corners to save costs, even if it means compromising on safety or sustainability.
While it’s easy to imagine cleaning companies giving glowing answers to all these questions, they’re still important to ask. Here’s why:
If you’re getting a lot of “YES” answers but aren’t seeing those promises reflected in their work, it might be time to have a back-up plan.
At Cleancorp, we’re not about making empty promises - we deliver results you can see (and smell). Here’s how we approach those same seven questions:
How thorough are we?
Our cleaners follow detailed checklists to ensure no corner is missed. We’re perfectionists, because your office deserves it.
Are we inspected regularly?
Yes! Our quality assurance supervisors conduct regular site visits to make sure every clean meets our high standards.
How quickly do we respond to problems?
ASAP. Communication is key, and we pride ourselves on swift responses to any issue or request.
Do we like feedback?
Absolutely. Feedback helps us grow and ensures we’re delivering exactly what you need.
Are our clients happy?
Don’t take our word for it - ask them! We’re happy to provide references or look at our testimonials from satisfied clients.
Do we have emergency action plans?
Yes, we do. From spills to last-minute deep cleans, our team is ready to jump in when you need us most.
Do we use safe and green products?
We prioritise eco-friendly, non-toxic products to protect your team, our cleaners, and the environment.
Cleaning isn’t just about tidying up, it’s about creating a safe, welcoming, and productive environment. At Cleancorp, we go above and beyond to ensure your space is spotless, healthy, and inviting.
With us, you get:
Not all cleaning companies are liars - but not all deliver on their promises, either. Asking the right questions is crucial to finding a cleaning partner you can trust. And when you choose Cleancorp, you don’t just get “yes” answers... you get real results that speak for themselves.
Ready to experience the Cleancorp difference? Call us today at 1300 211 944 for a free quote. Let’s make your office shine!