When you hire a cleaning company, you're trusting real people to care for your space as if it were their own. But what makes a great cleaner? It all starts with robust, hands-on training, careful vetting, and continuous development.
At Cleancorp, we believe exceptional cleaning starts with exceptional training. Here’s a look behind the scenes at how we transform recruits into confident, trusted professionals.
Many people think cleaning is "easy"... just spray and wipe, right? In reality, professional cleaning is a highly skilled, physically demanding job requiring knowledge of chemistry, equipment, and health and safety protocols.
Poor training risks:
Damage to expensive surfaces or equipment
Missed hygiene standards (especially in high-risk environments like healthcare or food prep)
Higher rates of workplace injury
Investing in thorough training protects our team, your space, and your reputation.
Our training program is designed to support cleaners at every stage, from day one to ongoing upskilling.
What they learn:
Proper chemical usage and dilution techniques
Handling specialised equipment like scrubbers and polishers
Stain removal on various surfaces
Waste management and recycling best practices
This hands-on approach builds muscle memory and boosts confidence before cleaners start on-site.
In addition to in-person practice, our team uses video-based training modules that cleaners can revisit anytime.
Topics covered:
Infection control and hygiene standards
Detailed area-by-area cleaning techniques (e.g., kitchens, restrooms, offices)
Health and safety compliance
Customer service and communication skills
Video modules ensure consistency and help new team members learn at their own pace.
When new cleaners graduate from this training, they’re paired with experienced mentors during their first weeks on client sites.
Benefits:
Real-time feedback and tips
Support during tricky tasks or unexpected challenges
Builds a strong, supportive team culture
When Cleancorp introduced structured training, on-site mentoring, and video learning modules, client satisfaction scores soared, jumping from 78% to an impressive 96%. This dramatic improvement highlights that investing in thorough, ongoing training doesn’t just benefit the cleaners, it directly improves client outcomes, consistency, and overall service quality.
Before training even begins, every cleaner undergoes a thorough vetting process.
Our vetting process includes:
Background and police checks
Reference checks
In-person interviews to assess professionalism and communication
Validation of work rights and necessary certifications
We believe trust is just as important as skill — that’s why we never cut corners during hiring.
Background checks are no longer optional, they’re expected. In industries like healthcare, government, or schools, they’re mandatory.
Trust and safety: Prevents theft, violence, or misconduct.
Compliance: Many industries legally require working-with-children checks or national police clearances.
Insurance & liability: Some insurers won’t cover companies that don’t conduct checks.
| Step | Cleancorp Approach | Typical Industry Standard |
|---|---|---|
| Vetting | Comprehensive background & police checks, reference checks, interviews | Basic reference check only |
| Initial Training | Sandbox training, video modules, on-site mentoring | One brief induction session |
| Ongoing Training | Regular refresher modules, toolbox talks, updates on new tech & products | Rare or ad hoc training only |
| Accountability | Digital checklists, real-time feedback, site audits | Minimal performance tracking |
We don’t believe in “one and done.”
Ongoing development includes:
Monthly toolbox talks covering safety updates and new techniques
Access to new video modules as cleaning tech and products evolve
Annual skills refreshers and certification renewals
This ensures our team stays sharp, motivated, and always up-to-date with the latest in hygiene and efficiency.
Typically, new cleaners complete sandbox training over 1–2 weeks, followed by a mentorship period on live sites for an additional 2–4 weeks. Exact timing can vary based on prior experience and client needs.
Yes! Every single cleaner, regardless of previous experience, must complete sandbox training to ensure consistency and safety across all sites.
Through regular site audits, real-time digital checklists, client feedback, and refresher training sessions. Cleaners also have access to direct support via our site management app.
Absolutely. We conduct thorough police and reference checks for every team member before they start.
Yes! We value transparency and are happy to share details about our training programs and compliance documentation upon request.
Training and vetting are what ensure your space is cared for by skilled, trustworthy professionals every single day.
At Cleancorp, we’re proud to go above and beyond to empower our cleaners with the knowledge, support, and respect they deserve. The result? Happier teams, cleaner spaces, and clients who trust us completely.
Contact us today to learn more about how Cleancorp delivers a spotless experience; backed by real training, real people, and real results.