Your cleaning service should do more than tick a few boxes like emptying bins or wiping desks - it should make your workspace shine, both literally and figuratively. If you’re not seeing the results you need, it might be time to reassess.
Not sure? Here are five clear signs it’s time to upgrade your cleaning service.
Some days your workspace sparkles, and other days it looks like the cleaner phoned in sick. Inconsistent results are a sign your cleaning provider might lack the systems or commitment to deliver dependable quality every time.
Why It Matters: A consistently clean space isn’t only about looking good. It helps employees feel comfortable and valued, while also leaving clients with a positive impression of your business.
What to Look for in a Better Service: A provider that uses tailored cleaning plans and strict quality checks. Consistency often comes down to having clear processes and well-trained staff.
Have you left notes that go unanswered, or emails that vanish into the void? Communication is key to making sure your cleaning needs are understood and met. If you’re feeling ignored or frustrated trying to get answers, something’s not right.
Why It Matters: Your cleaning service should be reliable. Clear communication ensures your expectations are met and your concerns are addressed.
What to Look for in a Better Service: A provider that’s responsive, proactive, and easy to reach. They should listen to your feedback, adapt to your needs, and ensure you’re happy with their work.
Are employees griping about grimy break rooms? Have clients raised an eyebrow at a dusty reception desk? Complaints from others are a clear indicator your cleaning service is dropping the ball.
Why It Matters: A clean workspace has a direct impact on morale, productivity, and how your business is perceived. No one likes to work in an unkempt environment.
What to Look for in a Better Service: A cleaning team that takes pride in creating a welcoming, spotless space. Look for reviews or testimonials that highlight happy, complaint-free clients.
Does it feel like you’re working around your cleaner’s schedule instead of the other way around? Or maybe they’re unable to handle last-minute requests? If your cleaning service isn’t adaptable to your needs, it might be time to find one that is.
Why It Matters: Every business is different, and your cleaning provider should adapt to your specific requirements. Whether it’s a quick clean before an event or a deeper clean during peak seasons, flexibility is non-negotiable.
What to Look for in a Better Service: A cleaning partner who works around your schedule and adjusts as your needs evolve. They should offer customised plans and accommodate special requests without hesitation.
Still seeing outdated cleaning products loaded with harsh chemicals? Or wasteful practices like single-use disposables everywhere? If your cleaning service isn’t prioritising eco-friendly solutions, it might be time to find one that does.
Why It Matters: Green cleaning practices are better for the environment and create a safer, healthier space for your team and clients. And it doesn’t hurt that sustainable practices reflect positively on your business values.
What to Look for in a Better Service: A provider committed to eco-friendly cleaning methods, such as using biodegradable products, reducing waste, and incorporating sustainable practices into their everyday operations.
If any of these signs sound familiar, it’s a clear signal your cleaning service isn’t meeting your expectations. Your cleaning provider should make your life easier, your workplace better, and your team and clients happier.
By upgrading to a service that prioritises consistent quality, clear communication, flexibility, sustainability, and a client-focused approach, you’ll see a real difference every day. After all, a clean workspace shouldn’t be a perk - it’s an essential part of running a successful business.